For Americans who qualify for aid through federal programs, navigating the process to unlock those benefits is often stressful and confusing.
A constituent of Massachusetts Rep. Seth Moulton received a piece of mail from the U.S. Department of Veterans Affairs recently. The letter contained instructions on how to access his benefits — but they were buried at the bottom of a six-page letter mostly filled with bureaucratic balderdash. The man nearly glossed over the instructions telling him to upload his records on the VA’s website. Had he not read the letter carefully all the way through, he would have missed the most important part of the letter and possibly seen a delay receiving his VA benefits.